Contact Us

The KBase Help Board is a new, more interactive way for users (and prospective users) to report bugs, ask questions, or suggest new features, using an issue tracking system called JIRA.

Using the new Help Board, you’ll be able to:

  • Submit bug reports, questions and suggestions without revealing your email address
  • Engage in a two-way dialog with KBase staff as they track down and resolve your issue
  • Search the issues submitted by other users. If someone else has already reported your problem, you can just add a “Me too!” comment.
  • Increase your productivity in KBase by seeing other users’ suggestions and workarounds

Please see Using the KBase Help Board to find out how to sign up and submit your bug reports, questions and suggestions to us.

Can't access the Help Board?

If you are having trouble using the Help Board or need to quickly reach us and don’t have time to register, you can contact us via our old contact form.

  Use the KBase Help Board

Sign in to Help Board or Read instructions

How to report problems

If you are reporting a problem, please review the issue reporting guidelines.

We want your feedback!

We would love to find out more about what you like or don’t like about KBase and what you’d like to see us add in the future. Please take our questionnaire to share your opinions with us!