Contact Us

The KBase Help Board is a new, more interactive way for users (and prospective users) to report bugs, ask questions, or suggest new features, using an issue tracking system called Jira.

Using the new Help Board, you’ll be able to:

  • Submit bug reports, questions and suggestions without revealing your email address
  • Engage in a two-way dialog with KBase staff as they track down and resolve your issue
  • Search the issues submitted by other users. If someone else has already reported your problem or suggested the same new feature, you can vote for that issue or add a “Me too!” comment.
  • Increase your productivity in KBase by seeing other users’ suggestions and workarounds

Please see Using the KBase Help Board to find out how to sign up and submit your bug reports, questions and suggestions to us.

How to report problems

Please look at the issue reporting guidelines before reporting an issue. Following these guidelines will help us help you faster!